What are the care instructions for your fabrics and pillow covers?
Woven and ikat cotton fabrics: Please hand wash separately in cold water. Do not bleach. Do not wring. Lay flat and air dry. Iron on medium. Indigo and dark/bright colors handwash only or dry clean.
Heavy Woven and ikat fabrics + found textiles: Spot clean only.
What are your lead times and minimums?
All in-stock fabric is shipped within 5-7 business days + shipping time from Dallas, TX to destination. Made-to-order pillows, table linens and other finished products are shipped in approx 2 weeks + shipping time from Dallas, TX to destination. Custom weaving and out-of-stock fabrics can take 10-12 weeks.
Our fabric minimum is 2 yards. We accept 1 yard orders with a cut fee of $35.00.
What is your return policy?
On fabrics: Please note slubs, bars and slight irregularities are an inherent part of handmade textiles and are not considered defects, hence, returns will not be accepted.
On finished product: Because each KUFRI product is made to order, once production has begun, orders cannot be cancelled.
Any concerns must be addresses in 72 hours of receiving product by email firstname.lastname@example.org
Can I place a fabric on reserve?
Yes. Fabrics can be reserved for up to 7 business days. Your fabric will be removed from reserve status after 7 business days
Do you offer swatches of your fabrics?
Yes. Swatches are available upon request. Please email email@example.com for inquiries.
How will my package be shipped?
We use USPS for all our shipments unless otherwise specified. Extra courier charges will apply if a different courier company is used for shipping. Please note USPS does not attempt multiple deliveries, so please arrange for a shipping address where someone can receive the package during the day, or if package is missed and a notice is left, follow instructions for a direct pick-up to be arranged from the post office. If you have specific shipping questions, please contact us prior to completing your order.
What size insert should I use for my pillow cover?
Our pillows come with inserts, but if you choose to use your own, we recommend using inserts 1.5″- 2″ larger than the cover.
Do you accept custom orders?
Yes. We offer custom weaving and finished products tailored to your needs, as well as wholesale. Please email firstname.lastname@example.org for inquiries.
I am a designer/showroom and would love to carry your fabric line. How do I go about doing that?
Please email email@example.com and tell us about your studio/showroom. We are always open to learning about new possible partnerships.